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Customer portal and production planning

Theobroma is a leading coffee and cocoa trading company which supplies raw and semi-raw materials to the food industry. Triggre was implemented to streamline ordering processes, factory planning, and shipments. With Triggre, Theobroma significantly reduced back-office staff and improved customer interaction.

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By implementing Triggre, back-office staff could be reduced with 3 FTE

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Theobroma

Trader in raw materials

Before

Contract and order management relied heavily on the manual support of back-office employees. This also led to a higher number of errors and delays.

After

With Triggre, Theobroma automated the management of orders and their allocation to the factories. Customer self-service and automated processes now significantly reduce manual handling.

Key features implemented

Order intake
Order intake
The customer portal allows B2B customers to create and manage new orders to contracts, and tracking and tracing. Automated allocation to the correct factory.
Specification requests
Specification requests
Self-service product specification requests, including a list of ingredients and certifications, for food safety compliance purposes.
Transportation management
Transportation management
Automated transport planning and allocation of shipments to carriers. Automated generation of shipment documents.
Complaint handling
Complaint handling
The customer portal includes complaint management. Fully transparent and digital workflows for adding, distributing, and resolving claims.
Back-end system sync
Back-end system sync
Real-time integration with back-end legacy ERP system. Sharing of all relevant contract, order, production, and transport data with internal and external stakeholders.
Contract management
Contract management
Creation and management of bulk goods contracts, duration, volumes, and prices. Sales managers can add and manage new contracts.

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