Ready to get started with Triggre?

Customer portal and production planning

Theobroma is a leading coffee and cocoa trading company which supplies raw and semi-raw materials to the food industry. Triggre was implemented to streamline ordering processes, factory planning, and shipments. With Triggre, Theobroma significantly reduced back-office staff and improved customer interaction.

By implementing Triggre, back-office staff could be reduced with 3 FTE

Theobroma

Trader in raw materials

Before

Contract and order management relied heavily on the manual support of back-office employees. This also led to a higher number of errors and delays.

After

With Triggre, Theobroma automated the management of orders and their allocation to the factories. Customer self-service and automated processes now significantly reduce manual handling.

Key features implemented

Order intake

The customer portal allows B2B customers to create and manage new orders to contracts, and tracking and tracing. Automated allocation to the correct factory.

Specification requests

Self-service product specification requests, including a list of ingredients and certifications, for food safety compliance purposes.

Transportation management

Automated transport planning and allocation of shipments to carriers. Automated generation of shipment documents.

Complaint handling

The customer portal includes complaint management. Fully transparent and digital workflows for adding, distributing, and resolving claims.

Back-end system sync

Real-time integration with back-end legacy ERP system. Sharing of all relevant contract, order, production, and transport data with internal and external stakeholders.

Contract management

Creation and management of bulk goods contracts, duration, volumes, and prices. Sales managers can add and manage new contracts.

Ready to automate your business?

Take the Quick Scan to get custom actionable insights for free and find your starting point. Begin by automating one key process and iteratively extend automation throughout all your operations.

Take the Quick Scan

Related templates you can use

Want to build a similar application for your business? No need to start from scratch. Try one of these related templates and you'll have your application ready in minutes!