Frequently asked questions

General

What is Triggre?
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Triggre is an agentic platform to build, run and scale custom business software without coding. Instead of depending on developers or settling for off-the-shelf software, with Triggre you design your own portal using a visual builder, which is instantly turned into a complete, ready-to-use web application.

Who owns the intellectual property and data of my portal?
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You. We don't use the data in your portal, nor do we take your designs. Everything you make is yours. We take this so far that even in a technical way, the data never leaves the portal when you design or publish a new version.

I'm concerned about portal ownership because Triggre is subscription-based.
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Even if you decide to build a portal from scratch with traditional coding, monthly costs will be incurred for licensing and hosting services. To maximize cost savings and scalability, it is recommended to choose a complete, affordable solution that does not require expensive programming like Triggre. Plus, you're the sole owner of the intellectual property and data of your Triggre portal.

What are Triggre's integration capabilities?
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Any external service that supports APIs or webhooks can be integrated with Triggre: the platform has built-in Web APIs functionality, connects out of the box with Zapier, and also supports custom REST API, webhooks, and SOAP. Find more information here.

Can I run my portal on a custom domain?
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Yes, all pricing tiers include the option to run your portal on a custom domain.

Can someone help me build my portal?
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Of course! We have an international network of certified experts you can hire to assist with building your Triggre portal, or to create it entirely for you. Scroll to the bottom of the page to schedule a demo call for more information.

Do I have to build my portal from scratch?
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No, you don't have to start from scratch. Triggre offers a wide range of ready-made use case templates to get you up and running quickly, and if you'd rather not do it yourself, you can also hire a Triggre expert to develop and implement your solution for you.

Do you support working on multiple applications at the same time?
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Yes, you can load different applications into the Designer. However, since every application comes with their own Designer, practically speaking you don't often have to.

Does Triggre support a testing or staging environment?
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Every Triggre portal comes with both a testing and a main environment, each with its own separate database. That means you can test changes safely without touching your live data or disrupting daily operations.

How can I contact customer support?
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If you have a question about the building process or your design in Triggre, head to our Community, where our experts and fellow users will answer your questions promptly. For anything related to your account or subscription, send us an email through our Contact page.

How can I learn to use Triggre?
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We offer plenty of free resources to get started, including written articles in our documentation and video tutorials on our YouTube channel. If you want to go further, you can also get certified through the Triggre Academy, a paid training program that builds both platform skills and hands-on business automation experience.

How can I add another user to my Designer?
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Go to My Triggre and click on "My applications". Choose the application you want to add a Designer user to and click "Manage users". Click on "Add account" on the next page to add a new user to the Designer. Please keep in mind that only an owner of the application (the person who bought the subscription) can do this.

What is the Triggre Academy?
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The Triggre Academy is a training program that builds real, hands-on skills in your team, not just platform know-how. It offers two certifications: Explorer, where students build a help desk application from scratch, and Ranger, where students build a complex, integrated order management system connected to external systems via Web APIs. Learn more here.

What is the Triggre Designer?
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The Triggre Designer is where you build your application. It's a visual environment that lets you construct the workflows and processes behind your portal without writing code. You can learn more here.

Can I host multiple portals in one subscription?
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No, one Triggre subscription includes one portal. If you'd like a second portal, you'll need to purchase a separate subscription for it. However, you might not need one: functionality within a single application is unlimited and can be separated for different user groups using role-based access.

Technical

Where is my data stored?
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Triggre is a cloud-based service that runs completely on Microsoft Azure, hosted in the Microsoft Western-Europe and Central United States data centers. Customers are assigned to a data center automatically, depending on their location.

The data centers in which Triggre is hosted are amongst the best compliant in the world. Microsoft Azure offers a range of security features and compliance certifications, such as ISO 27001, SOC 1 and SOC 2, to ensure that customer data is protected from unauthorized access, theft, or other security breaches. For a complete list of certifications, please check the Microsoft Azure Compliance website.

Is Triggre GDPR proof?
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Yes, Triggre is completely GDPR-proof. The data of your application is protected from other Triggre users, and our platform is hosted in the Microsoft Azure cloud, which adheres to the strictest privacy policies, including ISO 27001, SOC 1, and SOC 2 certifications. For more information, please check the Microsoft Azure Compliance website.

Does Triggre comply with the specific data regulations of my country?
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Triggre is a cloud-based service that runs completely on Microsoft Azure, which adheres to more than 100 compliance certifications, including over 50 specific to global regions and countries, such as the US, the European Union, Germany, Japan, and the United Kingdom. And, more than 35 compliance offerings specific to the needs of key industries, including health, government, finance, education, manufacturing, and media. For more information, please check the Microsoft Azure Compliance website.

What happens in case of a catastrophic failure of the Triggre cloud?
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Should a catastrophic failure occur in the data center where the Triggre cloud is hosted, an automatic fallback will take over. The fallback locations are Ireland and Virginia for the EU and US respectively. This ensures the best possible physical protection, while also providing strong legal protection.

Can I import and export my data?
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Yes, we give you a lot of control over importing and exporting data. Triggre supports CSV and Excel imports, as well as sending data through Web APIs and Zapier connections.

Can I integrate Triggre within my website using an iFrame?
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No, this isn't possible because it's a security risk related to cross-site scripting. You can, of course, create a button that links to the application instead.

Can I host Triggre on my own server?
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No, Triggre is a cloud service that runs completely on Microsoft Azure. Therefore, it is not possible to host it on a private server. Rest assured that your data is well protected under the strictest privacy policies, and is always separated from other users data, since every application has its own database.

Can I use my own database with Triggre?
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No, Triggre cannot run on different databases. There is no need to, since we take care of all the hosting and configuration of servers for you.

Can Triggre connect to other systems besides Zapier?
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Yes, you can use the built-in Web APIs, webhooks and SOAP functionality to connect to any external service.

Does Triggre support any payment providers?
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Yes, Triggre can be connected to Stripe to handle payments on our Business and Enterprise plans. Contact us and we'll help you set it up.

For which devices can I make portals with Triggre?
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Triggre portals work automatically on all devices. They are completely responsive, so the user interface scales to fit whatever screen it's on, from smartphones and tablets to notebooks and desktop computers.

Help, I need to restore a back-up
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When there's no other way to get corrupted data back we can restore one of our back-ups for you. This, however, means that you will loose all data added or changed in your application between the moment of the back-up and the moment the back-up is restored. So please, think twice before requesting this.

Go to My Triggre and click on "My applications". Click on the button "Application settings" and go to the section "Restore back-up". Fill out the form and following the instructions. Typically it takes a few hours to have everything completed.

My Triggre doesn't show any credentials?
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To create the credentials you need to publish to your application. In case you already did this and they're still not available, please contact the service desk for more assistance.

What are the credentials I can use to connect to Zapier?
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You want to use Zapier? Great! However, you do need credentials for that and you can easily retrieve these by yourself. Go to My Triggre and click on "My applications". Choose the application you want to link Zapier to. Click on the button "Application settings" and go to the section "Interface credentials". Look at the link of corresponding environment and there you your credentials.

What do I need to do to run it on my own domain?
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Go to My Triggre and click on "My applications". Choose the application you want to apply your custom domain to. Click on the button "Application settings" and go to the section "Custom URL". Fill out the form and following the instructions. Typically it takes a few days to have everything completed.

Does Triggre have an escrow and continuity agreement?
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Yes. Managed by a separate foundation, our escrow and continuity agreement ensures that, even in unforeseen circumstances like bankruptcy, our customers' portals are guaranteed to stay up and running. You can access the agreement here, or learn more about its importance in this blog post.

Billing

What is an action, and how many do I need?
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In Triggre, every step in a process, every email sent and each visit to a page in your portal is counted as an action. The number of actions you need depends on how many users use your portal, how often they use the portal and how many processes are executed by your portal. For example, if your process searches for a person, then sends that person an email, that would be two actions. Read more information about actions here.

Is there a limit on the number of users, data rows, or emails sent?
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No, there's no hard limit. The pricing and capacity of your portal are determined by actions consumed, not the number of users, data rows, or emails sent.

For example, a portal with 1,000 users each performing one action per month would total 1,000 actions/month. Equivalently, a portal with a single user performing 1,000 actions in a month would also total 1,000 actions/month, placing both portals in the same pricing tier.

What are AI credits?
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Triggre AI credits are the unit used to measure your usage of Triggre's built-in AI functionality. Each time your workflows use the AI Agent action, it consumes AI credits, which are different from the standard Triggre credits. The number of credits used depends on how much you're asking the AI to process, so a quick task usually costs far fewer credits than a heavy one.

How many times can I run the AI Agent action per month?
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It depends on the task and the AI model you choose to run. For example, on our lowest tier (500 AI credits), you could ask the AI to review a large document, like a 50 page PDF, and pull out specific information around 250 times per month. For lighter tasks, like rewriting a short email, you could do this around 1.000 times per month.

Can I change my plan later?
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Yes, you can upgrade or downgrade at any time. If you choose to upgrade, you'll pay a pro-rated amount for the rest of the month. If you choose to downgrade, you'll be credited on next month's bill.

How can I downgrade my subscription?
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Go to My Triggre and click on "My subscriptions". Select the subscription you'd like to downgrade. Click the button "Upgrade or downgrade". Select your desired subscription and continue the wizard.

How can I upgrade my subscription?
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Go to My Triggre and click on "My subscriptions". Select the subscription you'd like to upgrade. Click the button "Upgrade or downgrade". Select your desired subscription and continue the wizard.

How can I cancel my subscription?
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You can cancel your subscription at any time by simply going to My Triggre. There is a list of your subscriptions there and you can cancel them, without any hassle.

What happens when I stop my subscription?
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When you cancel your subscription, we'll remove your portal and its data. Be sure to export any data you still need before the subscription ends.

Which payment methods do you accept?
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We accept all major credit cards, iDeal and Bancontact. For recurring payments made by iDeal and Bancontact, we use SEPA direct debit.