Complaint management portal

Set up a database and workflow to manage complaints, reactions and documentation. Use a public available portal or provide user accounts to your customers.

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Why using a Triggre portal makes the difference

Customer portal for adding and managing complaints by customers

Functionality for customers to interact with customer services

Manage various categories of complaints and follow-up workflows

Assign complaints to one or more internal or external stakeholders

User management with rights and roles to configure detailed user roles

Compare, review and share reactions and solution from customer services departments

Easily add AI to your processes

Enhance customer service efficiency by using AI-driven sentiment analysis to prioritize complaints based on urgency and customer sentiment.
Improve complaint handling by using an AI to remove sentiment from the complaint, making it more manageable for the handler.

Learn more about Triggre's AI capabilities

How real businesses put this use case to work

NIBIG, the largest Dutch network of healthcare professionals, created a Triggre application to manage memberships, community events, training materials and billing for more than 10,000 users.