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Call center franchise platform

MÄSTARE replaced seven vertical market solutions with one scalable call center platform created with Triggre. MÄSTARE saved on licenses and handling time since all processes are connected to one platform now. Moreover, MÄSTARE opened offices in 3 cities in record time.

"Triggre allowed us to become more efficient. Now everything is connected with each other."

MÄSTARE

Call center franchise

Before

Messy data spread over legacy systems lead to inefficient processes, double work, and missed opportunities against insane license fees.

After

One integrated call center platform offering a customer portal, reporting, and call handling. The multi-tenancy allows easy scalability to new locations with just one click.

Key features implemented

Automated quotations

Based on pre-defined products, account managers can generate a proposal with the most actual pricing.

Online approvals

Customers receive an email with a link to approve proposals digitally in their customer portal.

Automated task feed

MÄSTARE runs multiple campaigns at a time. All agents get an automated overview of their newly assigned and follow-up leads to be called.

Customer data import

Customer success managers use the import function to upload new datasets. Triggre updates existing data automatically.

Transparent reporting

Reports contain real-time progress data. Data can be filtered from one single call to the entire campaign. MÄSTARE uses overall campaign data to optimize performance.

Employee portal

Call center agents use one single tool to execute calls, update statuses and create reports. Moreover, planning, HR, and leaves can be managed via the employee portal.

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