OCI Nitrogen implemented Triggre on top of their ERP system to handle customer contracts, order management, and order track and trace. OCI offers resellers and customers the opportunity to manage contracts and orders via the customer portal. By digitalizing customer interactions, OCI saves on their order management efforts whilst customer experience improves.
Chemicals production plant
Customers lacked self-service capabilities, there was a drop in customer satisfaction and high order handling efforts were needed.
OCI Nitrogen's customer satisfaction increased significantly. Their application has 24/7 insights into contracts, orders, and deliveries, as well as real-time connection with ERP for actual stock balance.
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