Colin Complaint

Complaint management
Set up a database and workflow to manage complaints, reactions and documentation. Use a public available portal or provide user accounts to your customers.
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Eliminate endless emails and Excels
Automate handling and follow-up
Analyse and report data
Colin Complaint
Customer portal for adding and managing complaints by customers
Functionality for customers to interact with customer services
Manage various categories of complaints and follow-up workflows
Assign complaints to one or more internal or external stakeholders
User management with rights and roles to configure detailed user roles
Compare, review and share reactions and solution from customer services departments

Connect with ...

Airtable
Airtable
Office 365
Office 365
Slack
Slack
Customize template

Tips for customizing your template

Connect with Triggre CRM template
Extend with other customer service processes
Add quality assurance, test and review processes

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For more information about using templates, please take a look at our Knowledge Base articles about this topic.

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