Supply Chain

Colin Complaint

Complaint management
Set up a database and workflow to manage complaints, reactions and documentation. Use a public available portal or provide user accounts to your customers.
Start for freeKey features
Eliminate endless emails and Excels
Automate handling and follow-up
Analyse and report data
Colin Complaint

Similar real-world cases

Key features of this template

Customer portal for adding and managing complaints by customers
Functionality for customers to interact with customer services
Manage various categories of complaints and follow-up workflows
Assign complaints to one or more internal or external stakeholders
User management with rights and roles to configure detailed user roles
Compare, review and share reactions and solution from customer services departments
Enhance it with AI
  • Enhance customer service efficiency by using AI-driven sentiment analysis to prioritize complaints based on urgency and customer sentiment.
  • Improve complaint handling by using an AI to remove sentiment from the complaint, making it more manageable for the handler.
More information about combining Triggre templates with AI >>
Suggested AI:
Open AI

Connect with ...

Office 365
Office 365
... and any other external service thanks to Triggre's native Web APIs functionality!
Customize template

Tips for customizing your template

Connect with Triggre CRM template
Extend with other customer service processes
Add quality assurance, test and review processes

How do I use this template?

Go to the dashboard of your Triggre Designer. There's a slider where all templates are shown. Go to the template you want to use by clicking the arrows left or right and click Load template. It will be loaded into your Designer instantly.

For more information about using templates, please take a look at our Knowledge Base articles about this topic.

How do I use this template?

First, download the template using the button below. Create a free Triggre account. Then, go to the Triggre Designer and click on "Versions". Click on the "Add" green button and then "Upload new version". Select the template file, and it will be loaded into your Designer instantly.

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