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Order management system for custom 3D sculptures business

Bellyprint, a retailer of custom 3D-printed pregnancy sculptures, implemented a tailored order management system with Triggre to connect its nationwide scanning locations with centralized production. The solution saves 52 days per year previously spent on fixing mistakes.

Bellyprint

Retailer of custom 3D pregnancy sculptures

Before

Bellyprint ran its order management on multiple Excel sheets, which became harder to manage as the business grew. Because the sheets weren't connected to the booking system, staff had to key in the same order information more than once, which led to frequent mistakes. Correcting those errors took the team at least a full day every week. Off-the-shelf software was too expensive and didn't fit a business with scanning locations spread across the country feeding into a single production center.

After

With the Triggre portal, order data now flows directly from the booking system into one shared order management system, so nothing has to be typed in twice. The production center can view relevant order details and update production status directly, giving the whole supply chain real-time visibility. The team gets an instant alert the moment an order runs into a problem, catching issues before they reach the customer. Today, Bellyprint has reclaimed the 52 days a year it used to spend fixing order errors.

Key features implemented

Booking system integration
Booking system integration
Order and customer data flow automatically from the online booking system into the application, eliminating duplicate data entry and the errors it caused.
Real-time production status sync
Real-time production status sync
The production center can view relevant order details and update production status directly, giving the whole supply chain real-time visibility.
Instant issue alerts
Instant issue alerts
The team is notified the moment an order runs into a problem, so issues get resolved before they reach the customer.
Automated shipping integration
Automated shipping integration
The portal connects to an external provider to handle shipping directly, keeping fulfillment in step with order status.
Automated franchisee invoicing
Automated franchisee invoicing
Monthly invoices for franchisees are generated automatically, removing a recurring manual task.
Centralized multi-location order management
Centralized multi-location order management
Orders from scanning locations across the Netherlands come together with the single production center, giving one clear view of every order.

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